Safety Protocols and Transport Guide for Guests of Paradisus Grand Cana

Why transport licensing matters

In the Dominican Republic, formal tourism services operate with Ministry of Tourism authorizations and active liability insurance. This documentation protects passengers and helps verify service traceability.

• Request the operator license or registration number.
• Ask for active insurance policy details and coverage scope.
• Confirm the vehicle and driver are properly identified.

Checklist to avoid common scams

• Book only with formal confirmation and payment receipt.
• Verify the official meeting point and exact schedule.
• Avoid cash payments without a receipt or contract.
• Review ratings and available support channels.

Lost items: recommended protocol

1. Report the loss at hotel reception and request a case number.
2. Inform the tour provider with date, time, and item description.
3. Keep vouchers or receipts to speed up verification.

For an item lost after service from Paradisus Grand Cana, send the booking name, pickup time, driver, and route. Those details help the team check the correct vehicle faster.

Certifications and traceability

Proactivitis operates with preventive GPS monitoring for passenger safety, route tracking, and schedule compliance. Traceability validates timing and supports any incident.